Frequently asked questions




The answers in this FAQ are subject to change.

An update will be made regularly. 


Ticket Office

Where is the ticket office?

Place de l’Église Saint-Rémi, 08000 Charleville-Mézières

What are the hours of the ticket office?

From July 7 to 30: Monday to Friday 3:30 pm to 6 pm
From July 31 to August 17: Closed
From August 18 to September 14: Monday to Friday 3:30 pm to 6 pm
From September 15th to 26th : 9am to 7pm (open all day)

Do I have to create / activate a customer account?

Yes, you must create or activate a customer account in order to purchase your tickets

When can I pick up my tickets purchased on the website?

From July 15, 2021

Can I put a single price in the pass?


What is a solidarity ticket?

By buying a solidarity ticket, you offer a seat to a person who cannot afford to attend a Festival performance. The Festival's mediation service and the Association Cultures du Cœur are in charge of distributing the tickets.

The show I am interested in is sold out. Do I still have a chance to get a seat?

A resale panel will be set up in front of the ticket office during the Festival. Do not hesitate to post a message on the facebook group "Les Petites annonces du FMTM".

Is my payment on the ticketing page secure?

Yes, the festival uses a specialized external service provider to ensure secure transactions and payments.

I bought tickets but I don't receive an electronic ticket by email. Is this normal?

Yes, the tickets you have purchased can be picked up at the festival's ticket office.

Are the tickets numbered?

No, the seats are not numbered, the placement is free.

I want to cancel or exchange my ticket, what do I do?

Once the payment is made, the tickets are neither exchangeable nor refundable, except in case of cancellation of the show. Moreover, as in every edition, we will set up a board near the ticket office on which you can post your announcements of resale or exchange of tickets. You can also share your ads on the facebook page "Petites annonces du FMTM".


How to download the application ?

Go to Appel store or google play and search for "FMTM" or "Festival Mondial des Théâtres de Marionnettes".

How to receive the program in paper?

Send a stamped large envelope at 6€39 with your details to the following address
World Festival of Puppet Theaters
BP 249 - 08103 Charleville-Mézières - France

I would like to get involved as a volunteer for the Festival, how can I do it?

Click here to register as a volunteer: Become Volunteers
OR contact 03 24 59 94 94 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Acces / Covid

What are the conditions to attend the shows?

A mask, a sanitary pass and a ticket for the shows will be requested at the entrance of the venues. Detailed information on the "sanitary protocol" page of this site.

What are the capacity levels of the shows?

Currently the capacity is 100%.

Are the venues accessible to people with reduced mobility?

All venues are accessible to people with reduced mobility except for a few, please refer to the pictograms in the paper or PDF program.